IT Support Engineer | Network Administration | System Maintenance | Help Desk

IT Support Specialist with strong knowledge of IT infrastructure, technical support, and network troubleshooting.

- Provide technical support to employees and end users for hardware and software issues.
- Install, configure, and maintain Windows operating systems and business applications.
- Troubleshoot desktops, laptops, printers, scanners, and other IT equipment.
- Manage user accounts, permissions, and access through Active Directory.
- Support Microsoft 365 applications, Outlook, Teams, and email configuration.
- Troubleshoot LAN/WAN connectivity, TCP/IP, DNS, DHCP, and network issues.
- Configure routers, switches, access points, and network connections.
- Perform hardware upgrades, software installations, and system maintenance.
- Support structured cabling, RJ45 connectors, patch panels, and network infrastructure.
- Maintain IT documentation, monitor system performance, and ensure smooth daily IT operations.