Technical Support

Technical Support.

 Provide technical support to drivers, dispatchers, and operations staff for daily fleet operations.
 Monitor and troubleshoot GPS tracking systems, cameras, communication devices, and other fleet equipment.
 Coordinate with maintenance teams to report and resolve truck technical issues.
 Maintain accurate records of truck condition, technical issues, repairs, inspections, and maintenance activities.
 Prepare and maintain truck delivery and receiving records, including vehicle condition, mileage, fuel level, documents, and accessories.
 Inspect trucks during delivery and receiving and record any damages, defects, or missing items.
 Prepare driver authorization letters/permits for assigned trucks and ensure drivers are authorized to operate the vehicles.
 Maintain records of driver authorizations, vehicle assignments, handover documents, and acknowledgment forms.
 Verify driver and truck documents before releasing vehicles for operation.
 Coordinate truck handover and receiving between drivers, operations, maintenance, and management.
 Maintain an updated database of trucks, drivers, equipment, documents, and vehicle status.
 Follow up with workshops and maintenance teams regarding pending repairs and vehicle readiness.
 Ensure GPS devices, cameras, sensors, and other monitoring equipment are working properly before truck deployment.
 Prepare daily and weekly reports covering truck availability, technical issues, repairs, deliveries, and received vehicles.
 Maintain proper filing and record keeping of inspection reports, delivery/receiving forms, authorization letters, repair documents, and related records.
 Coordinate emergency technical assistance for trucks that break down during operations.
 Report major technical issues, vehicle damage, or documentation discrepancies to the Operations/Technical Manager.
 Coordinate with external workshops, suppliers, and technical service providers when required.
 Monitor recurring technical problems and recommend preventive actions to reduce truck downtime.
 Ensure all truck handover, receiving, authorization, and technical records are properly updated and readily available for audit or management review.