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Operation Manager - Transportation
बातचीत से तय होगा
जेद्दाह · डाला गया 8m ago · 4 व्यूज़
सार्वजनिक जगहों पर मिलें और सामान देखने से पहले कभी भुगतान न करें। Expatriates KSA भुगतान नहीं संभालता।
Description
# JOB DESCRIPTION
## Transport Operations Manager
**Company:** Rawahel Transportation Company
**Department:** Transport Operations
**Location:** Saudi Arabia
**Position Level:** Senior Management
**Reporting To:** Director of Operations / General Manager
**Operational Responsibility:** 300 Trucks 3 Supervisors 14 Coordinators
### 1. Job Purpose
We are seeking a highly experienced, proactive, and results-oriented **Transport Operations Manager** who can independently manage and control a large-scale transportation operation consisting of approximately **300 trucks, including Dyna trucks, lorries, and trailers**.
The successful candidate will be responsible for ensuring smooth, efficient, and uninterrupted transportation services across Saudi Arabia, managing existing client operations, express delivery projects, normal transportation projects, and overall fleet performance.
The candidate must possess exceptional leadership, operational planning, decision-making, crisis management, and problem-solving skills. The position requires a highly flexible personality, capable of managing operational challenges, covering service gaps, and ensuring business continuity on a 24/7 basis.
### 2. Key Responsibilities
**A. Fleet Operations Management – 300 Trucks**
- Independently manage daily operations of approximately 300 trucks, including Dyna, lorries, and trailers.
- Ensure maximum fleet utilization, vehicle availability, and operational efficiency.
- Monitor truck assignments, dispatching, routing, scheduling, and daily movement.
- Ensure all vehicles are deployed according to client requirements and operational priorities.
- Coordinate with the workshop and maintenance department to minimize vehicle downtime.
- Arrange replacement vehicles and alternative transport solutions whenever necessary.
- Reduce idle trucks, unnecessary expenses, and operational delays.
- Maintain complete operational control over all running transportation projects.
**B. Existing Client Operations & Service Performance**
- Take full responsibility for managing transportation operations for existing company clients.
- Ensure all contractual commitments, delivery schedules, and service-level agreements (SLAs) are achieved.
- Maintain strong professional relationships with client operations teams.
- Monitor on-time vehicle reporting, pickup performance, delivery performance, and daily service quality.
- Resolve client complaints, delays, vehicle shortages, and operational escalations immediately.
- Conduct regular performance reviews with clients and internal teams.
- Ensure excellent customer satisfaction and long-term client retention.
- Identify service weaknesses and implement immediate corrective actions.
**C. Express Projects & Normal Transportation Projects**
- Manage express, urgent, time-sensitive, and normal transportation projects simultaneously.
- Prioritize critical and express deliveries without affecting regular project commitments.
- Ensure adequate truck and driver availability for emergency requirements.
- Develop effective operational plans for new projects and special assignments.
- Manage high-pressure operations with strict delivery deadlines.
- Arrange contingency resources to handle unexpected increases in transport demand.
- Ensure every project operates efficiently, profitably, and according to client expectations.
**D. Team Leadership – 3 Supervisors & 14 Coordinators**
- Directly manage and lead 3 Operations Supervisors and 14 Operations Coordinators.
- Clearly distribute responsibilities, client accounts, projects, and operational assignments.
- Monitor team performance, attendance, productivity, and daily operational activities.
- Ensure supervisors and coordinators maintain proper communication and follow-up.
- Establish clear accountability, escalation procedures, and reporting structures.
- Conduct daily operational briefings and performance reviews.
- Train, motivate, and develop team members to improve efficiency.
- Identify manpower gaps and arrange immediate operational coverage.
- Ensure the operations team works as one coordinated and professional unit.
**E. 24/7 Operational Control & Emergency Management**
- Maintain operational readiness for 24/7 transportation services.
- Demonstrate flexibility to respond to critical operational emergencies outside normal working hours.
- Establish effective shift coverage, duty rosters, and escalation systems.
- Handle vehicle breakdowns, driver shortages, delivery failures, accidents, and unexpected client demands.
- Make quick and practical decisions under pressure.
- Ensure operational problems are resolved without unnecessary escalation to senior management.
- Provide immediate alternative solutions to prevent business interruption.
- Ensure no critical operational issue remains unattended.
**F. Problem Solving & Operational Gap Management**
- Act as the primary problem-solving authority for complex transportation operations.
- Identify operation
## Transport Operations Manager
**Company:** Rawahel Transportation Company
**Department:** Transport Operations
**Location:** Saudi Arabia
**Position Level:** Senior Management
**Reporting To:** Director of Operations / General Manager
**Operational Responsibility:** 300 Trucks 3 Supervisors 14 Coordinators
### 1. Job Purpose
We are seeking a highly experienced, proactive, and results-oriented **Transport Operations Manager** who can independently manage and control a large-scale transportation operation consisting of approximately **300 trucks, including Dyna trucks, lorries, and trailers**.
The successful candidate will be responsible for ensuring smooth, efficient, and uninterrupted transportation services across Saudi Arabia, managing existing client operations, express delivery projects, normal transportation projects, and overall fleet performance.
The candidate must possess exceptional leadership, operational planning, decision-making, crisis management, and problem-solving skills. The position requires a highly flexible personality, capable of managing operational challenges, covering service gaps, and ensuring business continuity on a 24/7 basis.
### 2. Key Responsibilities
**A. Fleet Operations Management – 300 Trucks**
- Independently manage daily operations of approximately 300 trucks, including Dyna, lorries, and trailers.
- Ensure maximum fleet utilization, vehicle availability, and operational efficiency.
- Monitor truck assignments, dispatching, routing, scheduling, and daily movement.
- Ensure all vehicles are deployed according to client requirements and operational priorities.
- Coordinate with the workshop and maintenance department to minimize vehicle downtime.
- Arrange replacement vehicles and alternative transport solutions whenever necessary.
- Reduce idle trucks, unnecessary expenses, and operational delays.
- Maintain complete operational control over all running transportation projects.
**B. Existing Client Operations & Service Performance**
- Take full responsibility for managing transportation operations for existing company clients.
- Ensure all contractual commitments, delivery schedules, and service-level agreements (SLAs) are achieved.
- Maintain strong professional relationships with client operations teams.
- Monitor on-time vehicle reporting, pickup performance, delivery performance, and daily service quality.
- Resolve client complaints, delays, vehicle shortages, and operational escalations immediately.
- Conduct regular performance reviews with clients and internal teams.
- Ensure excellent customer satisfaction and long-term client retention.
- Identify service weaknesses and implement immediate corrective actions.
**C. Express Projects & Normal Transportation Projects**
- Manage express, urgent, time-sensitive, and normal transportation projects simultaneously.
- Prioritize critical and express deliveries without affecting regular project commitments.
- Ensure adequate truck and driver availability for emergency requirements.
- Develop effective operational plans for new projects and special assignments.
- Manage high-pressure operations with strict delivery deadlines.
- Arrange contingency resources to handle unexpected increases in transport demand.
- Ensure every project operates efficiently, profitably, and according to client expectations.
**D. Team Leadership – 3 Supervisors & 14 Coordinators**
- Directly manage and lead 3 Operations Supervisors and 14 Operations Coordinators.
- Clearly distribute responsibilities, client accounts, projects, and operational assignments.
- Monitor team performance, attendance, productivity, and daily operational activities.
- Ensure supervisors and coordinators maintain proper communication and follow-up.
- Establish clear accountability, escalation procedures, and reporting structures.
- Conduct daily operational briefings and performance reviews.
- Train, motivate, and develop team members to improve efficiency.
- Identify manpower gaps and arrange immediate operational coverage.
- Ensure the operations team works as one coordinated and professional unit.
**E. 24/7 Operational Control & Emergency Management**
- Maintain operational readiness for 24/7 transportation services.
- Demonstrate flexibility to respond to critical operational emergencies outside normal working hours.
- Establish effective shift coverage, duty rosters, and escalation systems.
- Handle vehicle breakdowns, driver shortages, delivery failures, accidents, and unexpected client demands.
- Make quick and practical decisions under pressure.
- Ensure operational problems are resolved without unnecessary escalation to senior management.
- Provide immediate alternative solutions to prevent business interruption.
- Ensure no critical operational issue remains unattended.
**F. Problem Solving & Operational Gap Management**
- Act as the primary problem-solving authority for complex transportation operations.
- Identify operation